Available Publications

Dr. Cynthia J. Young’s publications focusing on Knowledge Management are available
on Kindle through Amazon and are excellent resources for any organization seeking to
improve their internal processes.

The Knowledge Management Memory Jogger® (also available through GOAL/QPC)

Knowledge Management can be used to great effect in business and on an individual level. The Knowledge Management Memory Jogger explains the five key knowledge management areas for success, Knowledge Capture, Transfer, Sharing, Storage, and Findability and demonstrates how you can apply these across different business departments. The book describes six knowledge management tools and nine knowledge management processes to help you achieve success, along with seven knowledge management guides that will help with challenges that can be solved or alleviated using human-centric knowledge management.

The Refractive Thinker®: Vol XI: Women in Leadership: Ch 3: Using Leadership to Improve Firm Performance Through Knowledge Management

Knowledge management is meant to be understood as limitless without gender biases and supported throughout the organizational culture. This study was an examination of the relationship of knowledge management, and innovation on firm performance of United States ship repair. The information gleaned through this study shows a statistically significant relationship of knowledge management and innovation on firm performance. This study included examination of a real world business problem as a means to counter the continued reduction in labor forces aged 25 to 54. The study findings offer solutions for organizational leadership to use in preventing the loss of knowledge to increase firm performance.

The Refractive Thinker® Vol XVII: Managing a Cultural Workforce: The Impact of Global Employees: Ch 4: Ensuring Prosperous Knowledge Flow from the Silent Generation Through Generation Z

As Generation Z continues to enter the workforce, the generational differences seen now through the Silent Generation, Baby Boomers and Generations X, Y, and Z will continue to increase (Jones, Murray, & Tapp, 2018). Generation Z is the generation born into a culture of digital centric communication (Singh & Dangmei 2016) whereas the other end of the workforce spectrum, the Silent Generation is a culture based on face-to-face communication (Venter, 2016). Organizations will need to continue to incorporate the cultures of each generation into a cohesive culture that supports the business. Incorporating knowledge sharing and knowledge transfer into a daily practice or culture will become a requirement to support a prosperous knowledge flow within the organization.

The Refractive Thinker® Vol XVIII: Project Management: Ch. 4: Preventing Wastes of Project Cost and Schedules Using Purposeful Knowledge Management

As owners improve their businesses and increase, the project teams must ensure a concerted effort of purposeful knowledge management between the teams. The discussion of purposeful knowledge management in this chapter includes sharing of lessons-learned and after-action reports as well as the participation in communities of practice. The discussion also supports communication between the Project Management Office, the verticals of an organization, and the various project teams. This chapter includes methods of knowledge management within the organization to support the prevention of cost and schedule waste. This chapter addressed the Project Management Institute’s® Project Management Book of Knowledge (PMBOK®) knowledge management practices for each phase of a projects and how project managers should operate to share information, specifically, lessons learned. Each project phase has questions for organizations and their project teams to consider. Finally, provided are the process theory of knowledge accumulation, earned value management as oversight of project costs and schedules, methods of knowledge sharing and transfer, and recommendations for organizations and their project teams to prevent knowledge loss.

Available Publications

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