Dr. Cynthia J. Young’s publications focusing on Knowledge Management are available
on Kindle through Amazon and are excellent resources for any organization seeking to
improve their internal processes.
The Knowledge Management Memory Jogger® (also available through GOAL/QPC)
Knowledge Management can be used to great effect in business and on an individual level. The Knowledge Management Memory Jogger explains the five key knowledge management areas for success, Knowledge Capture, Transfer, Sharing, Storage, and Findability and demonstrates how you can apply these across different business departments. The book describes six knowledge management tools and nine knowledge management processes to help you achieve success, along with seven knowledge management guides that will help with challenges that can be solved or alleviated using human-centric knowledge management.